FAQ's

How many letters can fit on the ornament?

Some ornaments have a larger spacing area to personalize than others, up to 7 letters can usually fit on most, if you are in doubt please contact us and we can advise you to the most suitable.

What if the spelling is wrong?

Please double check the spelling of each name, we use permanent ink to personalize the ornaments so mistakes cannot be rectified.  If however we make a mistake please return the ornament to us and we will replace it at no extra charge.

How long will it take to receive my order?

Our aim is to ship your order within 4-5 working days, it is sent 1st class Royal Mail. Shipping/delivery to your door can take anywhere from 7-14 days, and possibly longer during busy periods. See Royal mail website for further details.

I live locally, can I collect my order?

Send us an email and we can arrange local pickup , within the Manchester, Wigan, Huddersfield, Blackburn or Warrington area.

What if I am not happy with my order?

In the event of your order being damaged during shipping or misspelled, please return it to us and we will replace it at no extra charge. But due to the personalised nature of the product no refunds can be given, you can see the examples on most of the product photos to how the writing will appear. It has been very rare for a customer not to be satisfied.

I am ordering a gift, can you send it directly?

Of course, no problem.  Please let us know full details at the time you place your order.

 

Can you ship to international destinations?

Yes this is not a problem but shipping costs will be higher, if you want to drop us a line, we can give you an idea of shipping charges.

 

What is the deadline for Christmas delivery 2014?

IMPORTANT: WE SEND 1ST CLASS FOR CHRISTMAS. LAST POSTING DAY IS FRIDAY 20TH DECEMBER. THEREFORE ALL ORDERS AFTER 10PM ON THURSDAY 19TH DECEMBER WILL BE THE LAST TO BE POSTED BEFORE THE DEADLINE. THANKS

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